Refunds & Returns

Last updated 2 September 2026. This policy sets out your rights as a consumer buying from us in Australia.

Changed your mind

Australian law does not give a general right to cancel an online order simply because you have changed your mind. The 30 days below is our own policy, offered because we would rather you bought with confidence.

Email theteam@customersupport.care with your order number within 30 days of delivery. The item needs to come back unused and in resaleable condition. We refund the price you paid, and there is no handling fee. You cover the cost of sending it back.

Refunds are processed within 24 to 48 hours of the goods reaching us.

Every item here is a stock size

Some shops carve out an exception for goods cut or made to a customer's own measurement. Nothing on this site falls into that category: every screen and every swatter is a standard stock size picked off a shelf, so the policy above covers all of it.

We would still rather you ordered the right size first time. If you are not sure which width covers your door frame, email theteam@customersupport.care before you order and we will help you work it out. If none of the stock sizes fits, ask us for a custom size quote.

Faulty, damaged or incorrect items

This part is the law, it applies to everything we sell, and nothing above affects it.

Under the Australian Consumer Law our goods come with guarantees that cannot be excluded. They must be of acceptable quality, match their description, and be fit for the purpose we described.

If the failure is minor, we will repair the item or replace it. If it is a major failure, you can choose a replacement or a refund, and you can also ask for compensation for any other reasonably foreseeable loss or damage. We pay the cost of returning a faulty item, and no handling fee ever applies to one.

Damaged in transit

If a parcel arrives damaged, email us your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

How to return something

Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right place and is credited to your order.