Get In Touch
Questions about a screen, measuring your doorway, your order or delivery? We are happy to help.
If your question is about the delivery of an order and you have a tracking number, try our Track Your Parcel service first. Our shipping guide answers most of the rest. If neither helps, send us a message and a person will reply, usually within one working day.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameScreen Doors Company, a division of BuyFactory Direct Pty Ltd
- ABN (Australia)30 656 628 938
- Administration officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- International call centre+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $75 ship free with tracked delivery (a flat $27.50 applies below that, and is also the express rate on any order). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How quickly will you reply?
Usually within one working day. There is no bot and no ticket queue: a person reads it and answers it.
I have a tracking number and my parcel has not arrived.
Put the number into our track your parcel page first, because that is the same information we would look up. If it does not explain things, email us with the number and we will chase it.
I have not had a tracking number yet.
Tracking is emailed once the parcel actually ships, which is 24 to 48 hours after you order. It is not issued at the moment of purchase.
Which size screen do I need?
Measure the door FRAME, not the door, and take the next size up. If you are between sizes or your frame is unusual, email us the measurements and we will tell you which one fits.
My doorway is not a size you stock.
We make screens to measure. Send your dimensions through the custom size page and we will quote you.
Can I change or cancel my order?
Email us as soon as you can. Most orders ship within 24 hours, and once a parcel is with the courier it has to be handled as a return instead.
Something arrived damaged or faulty.
Email us with your order number and a photograph. Your rights under the Australian Consumer Law apply and we will put it right.
Do you have a shop I can visit?
No. We sell online only, across Australia, which is how the prices stay where they are.
Do you take trade or bulk orders?
Yes. The wholesale page is the quickest way to get a quote.
What are your delivery costs?
Free on orders of $75 or more. Below that, or if you choose express on any order, it is a flat $27.50. Every price on the site includes GST.
Do you deliver outside Australia?
No. We deliver across Australia only.
How can I pay?
Card through Stripe, or PayPal.